Since 1996, TollFreeRental.com has been offering virtual office service in the U.S. and Canada to entrepreneurs and enterprises alike. 

Our leading edge solutions are designed to help growing businesses improve their image, reach wider markets, and communicate more efficiently with their customers. For one low monthly rate, you get a total business communications solution.

As the first thing your callers hear when they dial your toll free number, your auto attendant greeting sets the tone for the rest of the call and is especially important in creating the professional image you want for your business. 

Beyond sounding professional, your auto attendant also presents your callers with the extensions available on your virtual office system. These extensions are yours to set up and assign to departments or individuals. When a caller chooses an extension, they are either forwarded to a list of phone numbers you’ve set up or are directed to leave a voicemail message.

One of the primary goals of most virtual office phone systems is to help callers reach someone that is qualified to answer their questions. Whether this is your Sales team, Technical Support, Billing, or even if these are all the same person, call forwarding on your TollFreeRental.com® service helps make sure you’re sending callers to the right person, every time. 

The first step in making this happen is allowing you to set up flexible call forwarding rules for every extension on your virtual PBX. These rules include which phone numbers to dial, in which order, on what days, and at what times. You can set up special rules for forwarding outside of business hours, such as sending calls cell phones instead of office lines. You’re free to change any part of your call forwarding rules in real-time by logging in to your WebLINK Internet Control Panel. You can also enable online several call screening options that announce to you a caller’s name, phone number, or extension dialed before connecting the call, with an option to direct the caller to voicemail. 

More sophisticated call delivery options include setting up special ring group rotations, such as:

• Round-Robin
• Most Time Idle
• Weighted Call Time
• Skills-Based Rotation
• Simultaneous Ringing

When callers reach your virtual office auto attendant and select an extension, your service forwards the call to any phone numbers you have set up for that extension. If no one answers at those numbers, if it is outside your set business hours, or if no call forwarding rules are available for that extension, the caller is instead directed to leave a voicemail message. All virtual office calling plans from TollFreeRental.com®include multiple voicemail boxes to take messages for the departments or individual employees within your business. Voicemail messages can be checked over the phone with a secure PIN number, delivered to an email address automatically, or checked online at any time through your WebLINK Internet Control Panel. If you’re a fast-moving professional, checking your voicemail online or even through email isn’t always a possibility. You need a more proactive, mobile solution, like our TalkTextSM voicemail transcription feature. For a small fee, TalkText transcribes some or all of your business voicemails into text messages and delivers them to your cell phone.

- TalkTextSM Software.

While TollFreeRental.com® Virtual Office voicemails can be checked over the phone or online and any time, some proactive professionals require more immediate notification. To provide this alert, each voicemail box in your virtual office can be set to forward messages to any amount of email addresses. Each email contains an MP3 file with the voicemail audio. The subject and body of the email has easy-to-scan information, including caller ID, time and date received, and the voicemail box the caller came through. Your virtual office will even automatically flag blank or “hang-up” voicemails to save you time.