Since 1996, TollFreeRental.com has been offering virtual office service in the U.S. and Canada to entrepreneurs and enterprises alike. 

Our leading edge solutions are designed to help growing businesses improve their image, reach wider markets, and communicate more efficiently with their customers. For one low monthly rate, you get a total business communications solution.

As the first thing your callers hear when they dial your toll free number, your auto attendant greeting sets the tone for the rest of the call and is especially important in creating the professional image you want for your business. 

Beyond sounding professional, your auto attendant also presents your callers with the extensions available on your virtual office system. These extensions are yours to set up and assign to departments or individuals. When a caller chooses an extension, they are either forwarded to a list of phone numbers you’ve set up or are directed to leave a voicemail message.

One of the primary goals of most virtual office phone systems is to help callers reach someone that is qualified to answer their questions. Whether this is your Sales team, Technical Support, Billing, or even if these are all the same person, call forwarding on your TollFreeRental.com® service helps make sure you’re sending callers to the right person, every time. 

The first step in making this happen is allowing you to set up flexible call forwarding rules for every extension on your virtual PBX. These rules include which phone numbers to dial, in which order, on what days, and at what times. You can set up special rules for forwarding outside of business hours, such as sending calls cell phones instead of office lines. You’re free to change any part of your call forwarding rules in real-time by logging in to your WebLINK Internet Control Panel. You can also enable online several call screening options that announce to you a caller’s name, phone number, or extension dialed before connecting the call, with an option to direct the caller to voicemail. 

More sophisticated call delivery options include setting up special ring group rotations, such as:

• Round-Robin
• Most Time Idle
• Weighted Call Time
• Skills-Based Rotation
• Simultaneous Ringing

When callers reach your virtual office auto attendant and select an extension, your service forwards the call to any phone numbers you have set up for that extension. If no one answers at those numbers, if it is outside your set business hours, or if no call forwarding rules are available for that extension, the caller is instead directed to leave a voicemail message. All virtual office calling plans from TollFreeRental.com®include multiple voicemail boxes to take messages for the departments or individual employees within your business. Voicemail messages can be checked over the phone with a secure PIN number, delivered to an email address automatically, or checked online at any time through your WebLINK Internet Control Panel. If you’re a fast-moving professional, checking your voicemail online or even through email isn’t always a possibility. You need a more proactive, mobile solution, like our TalkTextSM voicemail transcription feature. For a small fee, TalkText transcribes some or all of your business voicemails into text messages and delivers them to your cell phone.

- TalkTextSM Software.

While TollFreeRental.com® Virtual Office voicemails can be checked over the phone or online and any time, some proactive professionals require more immediate notification. To provide this alert, each voicemail box in your virtual office can be set to forward messages to any amount of email addresses. Each email contains an MP3 file with the voicemail audio. The subject and body of the email has easy-to-scan information, including caller ID, time and date received, and the voicemail box the caller came through. Your virtual office will even automatically flag blank or “hang-up” voicemails to save you time.

TollFreeRental.com® Virtual Office includes Internet fax service. When a customer or affiliate sends a fax to your toll free number, your virtual office system will automatically detect the incoming fax tones and store the transmitted document online as a PDF file. You can access these documents through the Internet at any time and can also choose to have them immediately forwarded to your email or a physical fax machine. You can send a fax online by logging into your WebLINK Internet Control Panel. Faxes can be uploaded in a variety of file formats and a cover page can be added from within WebLINK. Each outbound Internet fax can be sent to up to five fax numbers at a time. The caller ID for these sent faxes will be your TollFreeRental.com toll free number. To make it even easier for you to send faxes from your TollFreeRental.com Virtual Office, we’ve created the FaxFreedom Printer Driver that you can download for free and use from your desktop. 

When you’re ready to fax a document from your computer, simply follow the steps you’d normally use to print. When prompted to choose a printer, you will see a FaxFreedom driver option that will guide you through uploading and transmitting your document as a fax.

WebLINK is an online control panel that lets you manage your TollFreeRental.com Virtual Office from anywhere you have Internet access. WebLINK allows you to check your messages or make changes to your virtual office settings in real-time, offering the tools and reports you need to fit your virtual PBX to your changing business needs. As the administrator of your WebLINK account, you can create additional users for your virtual office, enabling your employees to log in and check their voicemail or update their call forwarding settings as necessary. Non-administrative users do not have access to many features, such as updating billing information or generating call reports. Once logged into WebLINK, you’ll be able to create and view the following types of reports:

• Calls Report – See all calls during a certain time or date range, including extensions dialed.
• Mailbox Report – See all calls that went to a particular extension or group of extensions.
• Missed Calls Report – See all missed calls, including the caller’s phone number for follow-up.
• Schedule Report – Easily create an optimized employee schedule based on call traffic.
• Review Calls Report – Listen to recorded conversations that took place on your virtual PBX.

The emergence of virtual office technology and telecommuting has caused the value of teleconferencing to skyrocket. With 24/7 teleconferencing service from TollFreeRental.com, you can start a conference call with whomever you want, whenever you want. This virtual office solution can be a great asset for syncing employees, touching base with affiliates, or hosting regular customer education calls. 

Your TollFreeRental.com® Virtual Office gives you a dedicated toll free number that you can dial at any time to start a new conference. There’s no need to hassle with reserving a time slot or pre-registering participants - just pick up the phone and join the call using your company-specific PIN. Rich audio quality and easy-to-use moderator controls guarantee a professional call flow. Moderator controls include:

• Equalizing Volume Levels
• Toggling On/Off Self-Mute
• Lecture Mode (mutes others)
• Ending the Conference

Teleconferencing service is included free for the first year of your virtual office service – you only pay for the minutes used. After that, it’s only $5 a month plus minute usage to continue the service.